2/10 Horrible
Maurice S.
3 de enero de 2021
Aspectos positivos: Llegada y ubicación
Aspectos negativos: Limpieza, comunicación y precisión del anuncio
Property is Very Misleading and the Owner does not communicate once you check in
I REALLY wish I could leave photos as part of my review.
I booked this property as a first time Christmas getaway for myself and my family which after showing everyone pictures of the property everyone was excited!! The excitement ended once we checked in because the pictures and the property look nothing alike. Leading up to the check in process the owner communicated well and all of my questions were addressed ; however after check in the communication stopped and only one problem was addressed and that was the broken oven door which literally fell off the hinges after one use. That was actually addressed the following day even though I mentioned I needed the oven to cook Christmas Day. When we checked in we had to reclean the bathrooms because they were dirty which leads to the overall review of the cleanliness of the property. The carpet is ridiculously dirty as well as the walls. There was trash left under the dressers and the beds, the couches were worn and stained. We paid an additional fee for the pool to be heated and it was not heated. When I contacted the owner he was not responding to my issues BUT as soon as the property manager (whom has a personality that doesn’t belong in a hospitality setting) contacted him immediately after fixing the oven to inform him that we had our Yorkie in the house he suddenly was able to communicate again. The listing has NOTHING stating pets are not allowed. After we got his attention we went back and forth via email about the issues and because of his lack of concern the conversations got heated so he directed me to only communicate with VRBO whom informed me they could do nothing more than remove the listing from their site.... Save your money if you’re thinking about renting this property. It’s a rental property that they clearly don’t invest in!!! The neighborhood itself is nice so it was good for our daily walks. That’s the only pro I can pull from this property full of CONS.
Maurice S.
Se alojó 4 noches en diciembre de 2020
