6/10 Normal
Belal A.
7 de septiembre de 2020
Aspectos positivos: Limpieza, llegada, comunicación y precisión del anuncio
Be prepared to spring clean before you check out!!
We booked the apartment for 2 weeks and it is a nice little apartment in a nice location, the pool is a short walk away and is very clean. There were issues with the fridge freezer which took about 3 days to start working properly and freezing items, the alarm kept going off so there was an issue there.
We checked out early as we had to change our plans. As a family with young kids the apartment is naturally going to get messy. After we had left, the host contacted me, notifying that she will be claiming the damage deposit even though we did not damage anything. She claimed the apartment was left in a bad condition. She sent me photos of the kitchen with a pile of dishes and also towels that were left on the terrace to dry. Her other reason was the fact that i used an extra bed linen without her permission as well as a little bit of beetroot juice on the kitchen work top! I honestly couldn't believe what i was being charged for!! She also said that i did not take out the rubbish or empty the fridge of the few items that were left. Never have i rented a place and had to deal with the cleaning in this way!
In her contract she states that she would appreciate if we could carry out this cleaning so that the change over is quick for the next guest. This is obviously for her convenience and to minimise cleaning costs. I stated to homeaway that this is not obligatory for guests to clean and it is not their responsibility, so she decided to add that there were blue marks on the walls and she had to get the walls re painted! Not once did we get hold of any thing to make marks on the walls, I am still waiting to see the pictures from the marks on the walls, but all i have is dishes and towels!
A nice apartment but its unfortunate the host treats their guests in this way, if you stay here be prepared to spring clean before you check out and don't use extra linens or too many dishes!
