4/10 Mediocre
Brian H.
23 de febrero de 2024
Aspectos positivos: Ubicación
Aspectos negativos: Limpieza, llegada, comunicación y precisión del anuncio
Wouldn't stay here again
After unpacking everything, and noticed that there was no water in the toilet tank. Come to find out, after calling Vacasa customer service - which was no help - they put me in touch with the local Vacasa rep and she told me that by the water heater there was a valve to turn the water on to the whole condo. That would've been helpful to see in the check-in email.
I then asked her about the use of the garage. The general Vacasa customer service people were of no help on this one either. The listing said we had use of the garage but when I asked them about getting into the garage, after being on hold for 5 minutes, they said "sorry, you don't have access to the garage." Fortunately, the local rep gave me a backup lockbox code to be able to park the vehicle in the garage out of the weather.
The condo is part of a community called The Aspens, and they're identically built and very closely named to the complex across the street. That development has an indoor pool to use. The listing for this condo advertised "shared pool" so I thought we had access to that same pool. No, you do not. The "shared pool" at this condo is an outdoor pool. The listing should specify this.
There is a missing panel in one of the closet doors, like someone punched it out. I had to ensure Vacasa knew it wasn't me. Apparently been like that for a while.
Kitchen supplies need attention. Knives are as dull as a butter knife, and wine opener is missing one of its wings. Plan on a stop or 2 at Albertsons.
Brian H.
Se alojó 4 noches en febrero de 2024
