4/10 Mediocre
emily c.
22 de agosto de 2023
Aspectos positivos: Llegada y ubicación
Aspectos negativos: Limpieza y comunicación
Property is a health and safety hazard … and the owner doesn’t care
This was our fourth year staying at Western Skies. During previous stays we’d experienced issues that demonstrated an apathetic approach to the guest experience (no towels, soap, utensils, TP), but given the proximity to rendezvous beach, in addition to limited rentals in the area, we acknowledged minor inconveniences and kept rebooking annually. We even had some more major inconveniences historically, in which the property owner offered little resolve (no running hot water, Wi-Fi, and AC challenges), but we also made an effort to discount those inconveniences to keep our Bear Lake tradition alive. This year however we we experienced MAJOR health and safety issues that the property owner clearly knew about in advance of stay, but would take no accountability for, specifically MICE POOP in the stove drawer, which speak to a rodent infestation problem, and a disconnected fire alarm too high to reinstall. I contacted the property owner who acted like cleaning up the mice droppings would be a one and done fix and made no effort to acknowledge that BOTH health and safety issues should have never been part of the guest experience to begin with. I tried to resolve the issues with the property owner, but communication was disrespectful and lacked any accountability. We made an effort to rebook another location in the area on the second day of our stay, but there were no other properties available near Bear Lake. We spent the rest of our stay anxious about rodent health hazards.
emily c.
Se alojó 3 noches en agosto de 2023
