1/5 Horrible
LaToya S.
6 de diciembre de 2023
Aspectos positivos: Comunicación y ubicación
Aspectos negativos: Limpieza, llegada y precisión del anuncio
Worse Experience Ever for a Resort We Love!!
We arrived from our flights about 10pm. So we arrived later. We walked into the unit first and noticed there was an apparent water leak in the kitchen that was currently or had been leaking, but the ceiling was messed up and coming down. Ok… we were still prepared to stay and just call maintenance the following day. However, we then noticed baby roaches throughout the kitchen. Crawling on the kitchen counters and in the sink where there was leftover broccoli and roaches were attached to it. Roaches around the trash. Began to walk up the steps and there was a dead roach on the steps. Called the host and she gave us the option of using another unit. Arrived at that unit and it’s still the same thing….. ROACHES!!!!
Called the host once more and explained that we could not use these units. They gave me a refund, but it was around $300 less than what I originally paid. When asking them why, they claimed it was because VRBO keeps the other for fees. Asked why was I responsible for fees for a place I COULD NOT stay in due to filth and bugs. Was given the run around until I called VRBO. They instructed me on what to do to get my full refund. Next morning I had a notice that I had a full refund. Thanks to the customer rep at VRBO for instructing me on how to handle this matter or else we would have been out of $300+ .
Unless you don’t mind bugs, and unkempt facilities I strongly advise you to book another spot.
LaToya S.
Se alojó 1 noche en noviembre de 2023