3 hab., 2 baños, piscina 7x4m, amenidades de lujo, amplia cocina abierta
Oliver & Heike Hochscheid
- inglés, alemán
Normas de la propiedad
Fiestas/eventos no permitidos
No se admiten mascotas
Adecuado para niños
Edad mínima del huésped principal:25
Máximo de huéspedes:6
Política de Cancelación
100% de reembolso para cancelaciones con más de 60 días antes de la fecha de llegada.
We paid everything months in advance and a few days before our vacation the owner emailed us and stated we needed to bring cash for a cleaning fee that was not listed on their original pricing. As soon as we got to the rental property there was a note on the table to call so the owner can stop by and collect the money. The owner then texted me a day before leaving and stated we needed to make sure all the trash was taken out and all the dishes were clean and put away. In addition to the hidden fee, there was only 1 roll of toilet paper, a half of a roll of paper towels, a drop of dish soap and 1 garage bag. We had to go and buy everything As soon as we got to the rental property. Very disappointed in this rental.
Jesscia H. called HomeAway when got all documents for her stay because she hasn´t seen the fee cleaning while booking her booking. I called her, explained everything again and I even offered a cost free cancellation to make her happy. She emailed me after our phonecall "I truly apologize that VRBO called you. I called them just for clarification because I was just confused when the fee wasn’t listed upfront. Completely Makes sense after your explanation and we have no problem paying the fee."
Obviously that was wrong. I called her again after this rating because I didn´t understood it. She said everything was good but she was annoyed about the toilet paper. Yes, in the toilet was 1 roll of paper. And a complete pack with 20 more rolls in the storage room - but she didn´t look in the storage room. By the way: Our housekeeper wrote the note and he´s collecting the money for the final cleaning. Not me. I explained that 3 times to her. What should I say. This rating is completly pointless.
Villa is as advertised - manager goes above and beyond
Well furnished. Large and comfortable property.
Had an adventure - the ac stopped working while we were away from the house (a surprise given the home is well maintained) and they had just had it serviced recently. These things happen which is not remarkable. What was remarkable was that Mike, the property manager, even though he was on vacation made sure that a service person responded as soon as possible. We discovered outage at 6:30pm and due to high volume of calls (unseasonably hot and ac units were dying by the truck load) the service guy got there at 9:30pm. They needed a new fan which they did not have readily available. So we were w/o ac for the night. Discussed going to motel with Mike and he assures us if we did, we would get part of our booking fee refunded. We decided to tough it out and stay in the house +it was late and we were tired).
Mike made sure ac was fixed by 1pm next day, which was perfect as we had meetings from 9am to 6pm.
Great communication and follow through by Mike.
Owners sent us email letting us know they would discount our next stay due to the inconvenience.
Long and short - any property can have a breakdown in a key system at any time. What is critical is how the owner and manager work to resolve the issues and take care of the customer. Mike the manager and Oliver the owner did an exceptional job in this case.
Thanks very much!
Very nice property, well taken care of.
Relaxed a few days, ran around to the beaches a few days, great location for us. Everything we needed was close, Family, friends and food!
Thanks very much for your Feeback. Hope you had a great time!
Just what I hoped it would be!
Easy location to everywhere and close to my nieces. Beautifully decorated, has everything you need. Loved the pool! Wish I could have stayed longer.
The only things I would do differently is bring my pillow...they were to flat. And it would be very helpful if the cleaning cost was listed on the booking sight. I did not see it in the email sent a few weeks before my trip and thought all money was squared away...So I had to go to the atm for a good amount of cash. They were kind and patient with me on that. The stay was great and I would use the home away from home again!🏡�🏖�💛�
Thanks very much for your review, Angela
Wir haben uns von Anfang an superwohl gefühlt. Die Villa war sehr sauber und ist mit viel Liebe zum Detail eingerichtet. Das Mobiliar ist sehr hochwertig.
Die Terrasse und der Pool liegen absolut ruhig und sind von außen nicht einsehbar. Man hat einfach seine Ruhe.
Wir werden sehr gerne wieder in diesem Haus einen Urlaub verbringen.
Hallo Herr Knosp,
vielen Dank für die tolle Bewertung. Wir freuen uns sehr, dass Ihnen der Aufenthalt in unserem Haus gefallen hat und freuen uns auf Ihren nächsten Besuch in der Sandcastle Villa.
Traumvilla zum Wohlfühlen
In der Villa fehlt es einem an Nichts, sehr gepflegt und perfekt ausgestattet. Sehr netter Kontakt mit dem Vermieter, der zahlreiche Ausflugstipps gegeben hat und auch eine sehr herzliche, deutschsprachige Hausbetreuung. Wir hatten einen Traumurlaub und kommen gerne wieder!
Puerto Norte es un punto de partida ideal para toda la Florida. Fort Myers unos 45 minutos, aproximadamente 2 horas de Orlando, Tampa / Sarasota 1 hora, Miami 2,5 horas, etc. Venice Beach se encuentra a 10 minutos en coche. Dentro de los 25 minutos que tiene 23 playas diferentes para elegir.
Además de una ubicación perfecta en sí misma Northport: 8min a la autopista, a 6 minutos de la autopista 41 (Tamiami Trail), que conecta todas las ciudades costeras. Supermercados y restaurantes también se encuentran dentro de 4 millas.
Otras Actividades: jet ski, barco