The house is beautiful, but the level of maintenance has changed over time. Not 4.8 stars anymore. They changed maintenance managers a year ago. The house was very dirty. There were parties the days before we arrived and they had no time to clean up. The fridge was dirty, we even found a watch inside. We found moldy food under the bag in the bottom of the bin. There were food stains on the walls, the kitchen cabinets were sticky, the oven hadn't been cleaned. We found poop stains in the toilets, hairs in the sinks and the floor was dirty. A proof that the house is less well maintained, 25 lights had to be changed. No one came to check the house before we arrived. We had to take 4 days of our vacation to put the house in order. The cleaning lady could not come back before the 4th day, we had to clean the toilet and kitchen too dirty ourselves. Employees spent hours, 4 days going back and forth repairing lights, changing light bulbs, changing the garage lock, and this during our stays. This should have been done before our arrival. We asked for compensation. Instead, they offered us to leave but after 4 days of maintenance, and with young children, it is not an option to leave and above all, after having done a complete cleaning ourselves. This proposal on their part clearly lacked compassion. We are not very demanding but minimally, the cleanliness of the premises is essential, no poo in the toilets, the staff should have rectified the situation before our arrival.