Polo Towers, 1 dormitorio, 1 baño, máximo 4 personas
Normas de la propiedad
Nice place concierge location. Nice smoke freee hotel
Hi Janice -
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We hope to see you again real soon!
People there made the difference!
We stayed at the Polo Towers for a week to celebrate our 25th Anniversary. We'd asked for a special room and they accommodated! The room and the amenities were as advertised and the staff was as good as they could be. Michelle at the check-in desk stood out as one of the best. We would have awarded 5 stars without hesitation, but the rooftop hot tub was closed for renovation (without telling us before booking) and the wifi was spotty.
Additional things to know: This is an "ownership" destination, but the salespeople are not aggressive, just present. There is a small convenience store on-site, and a Walgreens nearby. They have shuttles to various places - including a grocery store, but call ahead for a seat; it fills up fast. There is a $28/night "resort fee" over and above the booking fee. We felt some of it should have been refunded due to the hot tub and wifi issues (but it wasn't).
Overall, it was a very enjoyable stay at Polo. The people made the difference.
Thank you for choosing our property for your stay. We are so happy you enjoyed your stay. The on site team at Polo Suites and Villas take great pride in their property and it shows. We welcome the opportunity to host you again the next time you are in town.
Polo towers worth the stay
We had a very nice stay at the old towers Las Vegas. The staff and the overall resort was friendly and accommodating. The one bedroom condo had everything we needed and more. The amenities such as the mini market was a great addition especially if you forgot something. We were very impressed with the condo as it was as described . We did however, have one issue it was with housekeeping. We were scheduled for a full midweek cleaning, which involved changing the linens in addition to replenishing towels, trash, and so on. We left Saturday at noon, which is when housekeeping said they would return to clean. We left and didn't return to the condo until 10 pm that night to find the bed not completely made and the bed pillows thrown on the floor and our suitcase. I immediately called the front desk as I knew housekeeping would be gone, and reported the issue. The desk clerk asked what did I want done, as it was late already I told her nothing I just wanted it to be known that this was done. I never heard anything more from the front desk nor housekeeping. I did mention this issue again 3 days later when checking out and also informed the front desk that I did take pictures of the bed and pillows on e floor. I know people get sick or have emergencies that come up, however, this should have been housekeeping responsibility to finish the job that was started. Thank you for a great stay at polo towers! I would definitely stay here again even though we had one issue.
We were very pleased with the property and location!
A clean, beautifully maintained facility. Beautifully remodeled pool area!