7 dormitorios, 7. 5 Baños, capacidad para 14
Normas de la propiedad
Fiestas/eventos no permitidos
No se admiten mascotas
Adecuado para niños
Edad mínima del huésped principal:25
Máximo de huéspedes:14
Not ready for rental
His is nice, big. Details in description do not reflect the layout. No hot water in some showers, no trash pick up, lights out, pool not working, laundry service very weak. Property managers system creates ridiculous communication complications so no responses. I walked into the local office and they were surprised, apologetic, gave me towels but no other resolutions to the numerous problems. Lights out, poor quality fixtures, parts missing, etc. Very expensive rental and I expected luxury, got broken, contractor grade rental. I called 2 weeks early and asked to ensure pool was heated and working, it was not. I would avoid any property managed by vtrip pros.
We are truly apologetic for your experience. This is not what we ever want our guests to ever bear when on their getaway. Our goal is to provide our guests with suitable accommodations and we apologize if this was not the case for you. Guest satisfaction and guest communication is something that we take seriously. Understanding your dissatisfaction, we are determined to make sure that these issues have been addressed. We take preventative measures to ensure issues from occurring and we extend our deepest regrets for our shortcomings as we clearly dropped the ball. Your patience and understanding has been appreciated but we have let you down. If given the opportunity, we would love to make things right for you. Although you may be reluctant to return, please accept 10% off your next vacation. This does not at all make up for the inconveniences you've endured, but we hope this will be a good start to making amends. Again, we want to thank you for your feedback and we look forward to the chance to host you once more.
The property is amazing. The property managers were lacking.
The house was amazing and the location was perfect. It ends there. On the day of arrival, most of the names that were to be on the list were not due to Vacation Rental Pros not completing this before our arrival. We had to spend about 15 min on the phone straightening it out. The gate guards says it happens frequently. The door codes were wrong when arriving at the house. Yet another phone call to Vacation Rental Pros to get the correct one. From day 1 the laundry list is issues piled up. At least 12 light bulbs were out in and out of the house.(8 were replaced) The skimmer on the pool was not able to be used because the pool had a leak. We had to skim the pool quite often. ( A know issue before our arrival.) The grill in the outdoor kitchen was not working. This was also know about prior to our arrival. 3 calls to Vacation Rental Pros about this issue. Because it was never resolved, we had to eat out more than we liked. There was a great table by the pool that we didn't use because no one wanted to walk down 2 flights of stairs with their food. With 10 people the elevator would have taken forever. They could have dropped off a $100 grill from Walmart and we would have been happy but again, we were on the phone many times about this issue. The TV's were pretty complicated even for some techie people that were there. 2 of the remotes had no batteries which we replaced because the serviceman that came over didn't have any. After many phone calls and waiting for call backs for all these issues eating into our vacation time we finally hit the last straw when 2 unannounced Vacation Rental Pro employees walked into our rental home. There was a baby and mom resting and they scared the grandmother that was also home at the time. Instead of immedietly leaving when then realized there were guests there, they continued to ask questions about our stay and questioned if there was a gate pass in the car. They still continued to tell the guest that a photographer will be coming by to take photos as this house was going up for sale.
Again, on the phone, more waisted time away from my family and vacation to resolve issues. The reps for Vacation Rental Pros were very apologetic about our situation but you can never get that time back.
We are extremely sorry that you had to deal with all these inconveniences. This is not the standards that our guests have become accustomed to and we sincerely apologize that you endured such an experience. Our goal is to provide guests with a hassle free and a pleasurable vacationing stay but we clearly missed the mark this time around. This was not our intent as customer satisfaction is very important to us. Still understanding your frustrations and discontentment, we are fully committed to making sure that this is addressed before any future reservations take place. Our policy for photographing is not something that should ever be completed during a guest stay and it was an unfortunate mistake. We will be reassessing our processes to make sure that they are not only clear but concise and practical for all guests. We do appreciate you taking the time to share your feedback and although we know that we can make up for the lost time, we were glad to be able to provide you with some monetary relief for the troubles as well as a waiver off your next stay if you should decide to stay with us again. Well aware that we let you down, but t we hope that you will give us the opportunity to make amends.
Tiki Tides Review
The house was very spacious and in great condition. We had a great time and the only regret is that the trip was too short. We were out playing golf all day and only got to enjoy the home in the evenings.
There was some confusion with the code to the front door. We were given two codes and of course one of them didn't work so it took us a few minutes to get in to the house the first time. Other than that, everything was great.
GREAT FAMILY VACATION BEACH HOUSE
Tiki Tides is right on the ocean and immaculate! We had a great family vacation week here. Found home very clean and fully equipped and nicely furnished. We loved staying here. Highly recommend this home!
Excellent property, but terrible management company
Our family (13 of us) stayed at this property for a week earlier this month. The place is beautiful and picture-perfect. The proximity to the beach, the private pool, and the space were fantastic. The way it is managed.... not so much. Not only there are major delays in responding to customers inquiries, but in one particular instance, they didn't even bother responding. We picked that house because it has an elevator which was very convenient for us because our group included one handicap person, another person in a wheelchair, and a third with low mobility. Everything went well until the elevator broke down, and it took two days to repair it. Two members of our family had to stay on their floor until the elevator got fixed. That ruined 2 days out of our vacation week. But the real problem is that elevator issue was known by the property management, and the elevator should have been fixed before our arrival. One would think that a manager would reply to our complaint, but not that management company. Still waiting for a return call or email. What a shame!
We are sorry to hear that your experience with our team was not pleasant. Communication is very important to us and it pains us to know that we just dropped the ball in that department. You are absolutely correct that the issue of the elevator should have been completed prior to your arrival and it was not at all professional to not have given you response. Please accept 10% off your next vacation rental for the inconveniences. We know that does not make up at all for the troubles but we hope that this will be a good start to making things right for you. We truly apologize for this and we will be consulting with our team to ensure that our processes and procedures are being followed to prevent issues like this in the future. Again, we are truly sorry and we hope that you will give us the opportunity to host you once more.
Great place for our 4 Families to gather. Ocean views were great.
Our 4 families gathered for our annual summer vacation together. Ages ranged from 3 to 68. The house provided us with plenty of room and the location was perfect. We spent a day at Typhoon Lagoon water park ( about 2hours away in Orlando ) some time in Daytona and also in Saint Augustine. The convenience of having the community pools available was a nice bonus added to our private pool. The beach was very nice, not crowded and there were plenty of beach chairs at the house along with a beach cart and some sand toys. There were also beach umbrellas and shade covers. The house was very clean and ready for use when we got there, and any minor issue we had was taken care of very quickly by the maintenance people. The views of the ocean were fantastic with the large sliding glass doors on to the decks. It is in a very nice quiet gated community area.
Looking at the picture of Tiki Tides it looks like there is an empty lot on the left of it but there is now house in that spot. We were fortunate that no one was in either side of us. Houses are very close together. The pool is a little smaller that appears in the picture but it was not a problem because we spent so much time at the beach. There are 3 floors so be prepared to for some exercise or take the elevator, just be patient. Since the house has ceramic tile floors and very high ceilings sound does carry very easily. The supply of dishes and glassware was perfect for our large group. The extra refrigerator on the first floor was very useful. One suggestion might be one large flat griddle, because making pancakes one at a time is rather annoying.
We did a major food supply shopping run at a Super Walmart about 15 minutes away and then any quick shopping trips were done at Publix only a mile away.
Our vacation at Tiki Tides was great for our family.
104 millas de Disney World; 83 millas a Orlando, FL; - 30 millas Aeropuerto de Daytona (DAB); - 90 millas Aeropuerto de Orlando (MCO); Parque de Béisbol; Estadio de f��tbol; Estadio Jacksonville (Jaguares); Centro Espacial Kennedy; Tierra marino; San Agustín Ciudad histórica; Orquesta Sinfónica; Ocean Hammock Beach Resort