2/10 Horrible
G M.
23 de abril de 2024
Aspectos negativos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Deception !!!
Extremely disapointed. We booked & fully paid in Feb. Had sent question after & host never replied after payment. We tried contacting host 3day before, no news, call host 1 day before no news. Called VRBO & was cut after 25 min. Called back VERBO & was told host was to call us in PM(3/4 hours of our vacation time lost for this, unaceptable) Host call less than 24hrs before ariving saying issue with 1st house & need to up-grade us & sent pictures new house. At arrival, house for house we had a downgrade, pictures sent were false, ext. garden ferniture scrap, all beds uncomfotable & like hamacks, BBQ extremely dirty empty tank beside & ran out of gas 20 min cooking, pool needs love, no street lights pitch dark at night, dog barking next door early & late every day. We went by the initial house we had first rented & their was a car in the parking? Host had double booked our first house. We were imposed the replacement house. It was our first booking with VERBO & this host. Never again with this host & he doesn’t make VERBO look good at all. We don’t recommend this host to no one, not reliable and not a good vacation experience. VERBO indicates that we should receive door codes & info 3 days before arrival, we got these less than 24hrs before arriving. Stresfull! for vacation. VERBO shouldn’t keep this host to avoid other client disapointment. We took pictures on place & can also send pictures sent by host for you to compare if requested, also picture of car at 1st house.
G M.
Se alojó 4 noches en abril de 2024
