10/10 Excelente
Jen R.
20 de febrero de 2024
Aspectos positivos: Limpieza, llegada, comunicación y ubicación
Aspectos negativos: Precisión del anuncio
Beautiful property but inaccuracy from listing
We had a great time and property was beautiful. When booking I had accidently put 1 person staying for a house that slept 12 people. Day before check in liability waiver was send&signed. Our guest arrived to property and the owner asked for the amount of people staying for housekeeping purposes. After telling him 12 there was a text stating there was an additional $50.00 per person per night but the rate that was already paid in full was for 8 people. After much discussion about us not being aware of this and talking with VRBO it was not stated ANYWHERE on the VRBO listing. Owner said that if I would have put anything but 1 person some message would have prompted a part stating anything after 8 was an additional charge. The house slept 12 but only really listed for 8 ppl. Several conversations were back and forth owner said that the extra fee was for housekeeping bc they charge $50.00/bed to clean but if we wanted to clean the sheets and make bed then it wouldn't be as much. We declined as we had a 10:00am check out and would not have had time to do that. Owner reduced the per person per night over charge to $25.00 instead of $50. Looking back at the liability wavier signed the day before it mentioned max occupancy was 12 and additional $25.00 would be added per person per night. And parties over 8 would be assessed. So he was overcharging from even waiver. We had 12 ppl staying and was not aware that we had to let owner know prior that we had 12 not 8.
Jen R.
Se alojó 3 noches en febrero de 2024
