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4/10 Mediocre
Conrad E R.
19 de marzo de 2024
Rental is nice, Kristen Kurz and the management team are awful
Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I would like to say that my family had the most wonderful time at this rental, but I have to send a warning to other renters of this property. While the home itself is nice enough, should you require help from the management team, you will be disappointed. Last week we returned to see a note from management stating our water would be off from 10.00 am to 4.00 pm the next day. No problem. We planned our day around this outage. We returned from the beach at 4.00 pm but still no water and the workers that had been in the area most of the week had left. We had dinner plans that evening, so we just held tight until 5.00 pm before making phone calls, leaving messages, and sending emails asking for a simple update on when the water would be back. Kristen Kurz was our specific contact. No one answered our calls. It wasn't until 6.30 pm before water was restored, but by then we had to cancel our evening plans. Perhaps this doesn't sound like a big deal to you, but when you spend thousands of dollars for a week long vacation, every moment of your trip is important, so we missed out on a reservation we had made well in advance of our trip. Had it not been for our neighbor who happened to be the owner of their condo, I'm sure water would not have come back on until the following day because at no point did Kristen, or anyone else we called/emailed respond. Considering the cost of renting this property, I'd expect better communication, but you will be left high and dry by the management company should you run into a problem with the property like we did. For this reason, I will not return to any property managed by this company, and I still have had no response from them, not even an apology. To me that speaks volumes about the professionalism of Kristen and the management team she represents. I hope the owners understand that their investment isn't being taken care of in the way they should expect which is a shame because the home is nice enough for a small family.
Conrad E R.
Se alojó 8 noches en marzo de 2024
