1 Dormitorio, 1. 5 Baños, Plazas 6
Panama City Condo Vacations, VTrips
Normas de la propiedad
The Sumitt resort in PCB
Upon arrival I like to inspect where we are staying to insure cleanliness and to avoid any bedbugs. Once we entered our room we noticed it was hot and the sliding door was cracked open. Went over to close it and it wouldn't close. Further inspection there was dust hanging off the walls, fans, and furniture. Food crumbs were all over floor and the seats at the table. I went to inspect the fold out couch because my daughter would be sleeping there and found fruit loops and a sheet under the couch. The bathroom tub and tile had mold on it, not to mention remnants of shaving cream and pubic hair. The toilets had black mold inside them as well. The bed had a horrible brown stain on the mattress pad and was not removable to wash. I had to purchase cleaning supplies and blankets to sleep on. A maintenance guy did come by to fix door, but as soon as we opened it to step outside on balcony it jammed again. He said it needed a new roller and someone would come by to replace it. Well that never happened the whole week we were there. My husband kept having to place door back on track. The cleaning staff could never make it to our room because they were busy. Stay away from this place unless u like living in filth and want to pay high dollar for a mediocre place. We even spoke to several guests and they had the same problem with the lack of cleanliness in their rooms as well.
We are sorry to hear about your experience. We strive to ensure a great experience for all of our guests. The concerns noted have all been addressed.
I only had one washcloth when we arrived to the room and couldn’t get anyone to bring any until the next day later that evening! My guest and I had to bathe with face towels! 😡 No sheets for the sofa bed either 😡
We apologize for the troubles that you endured during your stay. We provide our guests with the essentials needed to enjoy their vacation getaway. If this was not the case for you, we extend our deepest regrets. We never want our guests to feel the we are not listening or that their needs are not important. This should have been handled quickly for you and give frankly, we dropped the ball. We will be discussing these issues with our team to see where the disconnect may have lied. As we pride ourselves in providing our guests with the most suitable accommodations, we understand your frustrations and disappointment. If given the opportunity, we would be happy to make things right for you in the future. Thank you for allowing us to make this right for you and accepting our efforts to make amends. Although you may be reluctant to return, we do hope that you will reconsider and stay with us soon.
Nice location, looked clean upon arrival, good space.
The property was nice. The sheets were stained and dirty on the long bed. The location was nice and everything ran well. It worked well for 6 girls on spring break. The departure instructions were confusing. There’s was a list on the dryer which was different from the ones in the email so it was confusing which to follow. Overall the place was nice and affordable.
Thank you for your feedback! We are happy to hear that you enjoyed your time during Spring Break. It was our pleasure to host you and your friends. We hope that you have made many memories. If there was anything else that we could have done to improve your stay, it would have been our pleasure to do so. We take pride into our attention for details and apologize if anything was overlooked. We will review the property instructions to make sure that they are correct and easily understood for all guests. Again, we thank you for your feedback and we hope to see you next time.
Dirt everywhere, the dishes were in the drawer and they were dirty. The inside of the fridge was dirty, it didnt look like the blankets on the bed had been washed in months. There was dirt packed on the walls where the AC blew out. The door handle was broken to the patio door, the furniture on the patio was rusted and gross. The shower was dirty, The patio curtain was yellow instead of white. This place is so out dated. The kitchen had mirror's for backsplash and mirror socket covers?? The couches were stained. It was bad!
Easy check-in and entry, loved the condo and especially the view!! Will definitely return🌈
The condo was clean, fresh, and well equip...loved the washer and dryer!!
Condo was nice - but did not like atmosphere
The condo was nice. The atmosphere was not. The Summit was filled with a lot of college kids. This created a lot of unruly conversations and actions that are not appropriate for families with young children. Great atmosphere if you are in your 20s.
Thank you for sharing you comments and concerns. We are glad that you enjoyed the condo and were sad to hear of your not so pleasant experience. Panama City Beach has a little bit of everything for everyone but has definitely come a long way from the party days and transforming into a more family-friendly destination. We understand your discontentment as this is not what we intended for you. Guest satisfaction is important to us and the condo association does urge both residents and guests to be respectful of their surroundings. We hope that you will not let this instance deter you from returning to the area as we would love to host you once more. Again, we thank you for sharing your feedback and if you are ever in the Panama City Beach area again, we will be here waiting for you. Until then, happy vacationing.