Normas de la propiedad
Only the guests in the booking .No outside guests.
Please step outside .The house sits on a 4.5 acre
No se admiten mascotas
No pets of any kind .
Adecuado para niños
Edad mínima del huésped principal:25
Máximo de huéspedes:20 (hasta un máximo de 16 adultos)
Guest list with names & ages to be provided at least two days before checkin . Day visitors and extra guests will be claimed from the security deposit
All bookings are required to state in writing their purpose of the reservation and that they agree to the rules of the property within 72 hours.
Pls read the manual to use Treager grill .Use the wood pellets specific to this grill . Upon request host can provide at extra cost .
Política de cancelación
100% de reembolso para cancelaciones con más de 30 días antes de la fecha de llegada. 50% de reembolso para cancelaciones con más de 14 días antes de la fecha de llegada.
Savita is the best host ever. Thank you for making our stay so easy!
Thanks for leaving the house in a great condition.
You and your group are welcome anytime back .
This is our second time to stay here. We love that all 9 guys have their our own beds to sleep in. The place is very spacious.
Thanks for booking with us again .
Please do let me know what can I do better to earn a 5 star review from you :)
House sits on a 4 lane Highway with limited one way access. Mold on the walls and in the bathroom. All showers did not drain. Standing 2+ inches of water with each shower. Return air vents black and clogged. Gross. We were planning a rehearsal dinner for our sons wedding and so glad we changed our minds. I would have been so embarrassed to have people we didn’t know come to this place. We were instructed to strip beds and place linens and towels in laundry room, take out all garbage and put in dumpster and still paid a cleaning fee. So deceived on the price. Website was triple a night when all said and done. We left the property as we found it. Didn’t mess anything up and after2 weeks we haven’t received word about our deposit. Buyer beware.
Regal house sits on a 4.5 acre lot by South Valley Pkwy, a two way road in City of Lewisville.
I've been a premier partner with average rating of 4.5+,a status not easily attainable and not possible if the house walls had mold.
I'm sorry that you didn't have as good an experience as my previous guests. I would've taken care of your concerns had you brought them to my notice during your stay .None of my previous guest had those issues so if those arose during your stay, I would've tried my best to have them fixed .Clogged shower drain is not uncommon in a 5,000 sq ft house with 5 showers and 16 guests .
All short term rentals request guests to put out the garbage each night. As a first time VRBO user you probably were unaware of that.
I accommodate early checkin requests if the house is already not occupied. Check in time is 4 PM .It was not OK to checkin at 10.45 AM without informing as you did. The alarm went off and police came. I rushed to the property to take care of the situation and did facilitate your early checkin .
VRBO refunds the security deposit after 2 weeks if no claims are made. 99% of my guests get their deposit back as amazingly concentious they are to leave the house in a great condition .
Please contact VRBO if you didn't get your deposit back,I didn't make any claim as you did leave the house in a great condition . Thanks again for that.
loved the layout
Thanks ! Glad you enjoyed your stay
The property worked well for the group. I felt like there should have been more towels and linens for a place that says it sleeps up to 20. There were only 15 that stayed and there were not enough bath towels for everyone. The batteries were out in one of the monitors or smoke detectors and we had to track it down and remove the batteries. The TV had poor clarity because it was WiFi based. On the plus side, the AC worked great on a hot weekend and there was plenty of toliet paper.
Thanks for your feedback .Glad that the house worked overall well for your group .
We've fibre internet with four google WiFi throughout the house . Normally the speed test throughout the house is 200Mb up and 200mb down .We've had 4 TV's on at the same time and never had any issues . This must have been a temporary outage issue during your stay .
Bath and hand towels are put out for every booked guest .There is laundering facility in the house if the guests need a freshly laundered bath towel each day .
I'm sorry about the inconvenience that was caused due to the smoke detector battery during your stay .
Nice house would stay there again
thanks! . You are welcome anytime you decide to book again .