Apartamento, 1 habitación, 1 baño, 2 personas
- inglés, español
Normas de la propiedad
Nice property but with issues..
We arrived at the property as planned and communicated with the key holder at 4pm on the Sunday however, the stairs leading up to the loft were dark, dingy and uninviting and upon entrance it was apparent that the property had not been cleaned from the previous guests. The bed was unmade, obviously slept in, dirty towels on the uncleaned bathroom floor, food in the fridge etc. The key holder managed to contact the cleaner who eventually arrive at 5.45pm but as we had dinner plans with friends at 6pm we were unable to relax and / or shower / clean up and felt dirty and disappointed. When we returned that evening we were unable to gain access however much we tried to wiggle the the key in the lock and it took us about 10mins to enter. All in all it was not a good start to our trip. During this time I sent a number of emails to the host who whilst mostly responsive, ignored one email when I request compensation for the inconvenience. On the second day of our trip, Suzzanne from the office arrived to sort out the lock explaining that it was a new door and that it didn't line up properly and apologised for the lateness of the cleaner. When I raised the question of the compensation for the inconvenience of it all again, she was under the impression that it wasn't warranted and that I should find it acceptable / reasonable that the property was cleaned by 6.30pm. Which was no good to us as we was sitting in a restaurant with friends feeling dirty and smelly. Suzzane did say that she was going to discuss the compensation with the office but whether she did or not I don't know as they never got in touch. I did however chase them up upon my return home and they begrudgingly offered us 15% off our next trip. All in all we did enjoy our trip to Girona Old Town and I would return, but I'm not sure we would return to the loft. Our 3 day stay including a cleaning charge cost, which we feel was overpriced. The least the host could have done was wipe the cleaning charge.