6/10 Normal
Hillary W.
20 de febrero de 2024
Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Great House, Not My Fave Property Management Experience
BLUF: House is great but property mgmt experience was not my fave.
House: Great location, closest to water we have had in Deep Creek, pool table, air hockey, and hot tub are delightful, kitchen is fully stocked, etc. Only caveat is the first night pipes or heater or something in the walls made a banging noise from 11:30pm-12:30am but this did not repeat which was nice.
Property Management: We've used Railey Vacations before but this time felt a little much. I booked everything through my phone and thought we were set and a day later noticed a couple emails in my inbox stating "Your reservation will be canceled today, unless this document is completed in order to secure your booking." I freaked out and tried to complete the paperwork through my phone but it was too complex to do so so had to wait until the next day when I had computer access. I sent a message to Railey saying I needed more time and they granted it, which was great, but the amount of info required for the booking, including having to ask adult friends I am not super close with how old they are felt weird (and something I haven't had to do for other rentals). Despite getting the paperwork in the next day I continued to receive emails saying my reservation would be canceled unless I did "X", so I was just on and off stressed until our trip. Also, this is my bad, but checkout was 10am with no late checkout option, which made for an unnecessarily early last morning. Will likely use a different company next time.
Hillary W.
Se alojó 3 noches en febrero de 2024
